Report: The future of marketing and customer experience

Raconteur's latest outlook on how marketing has diversified and doubled down its efforts in the last 12 months, published in association with CIM

After a tumultuous 2020 of budget cuts, furlough and redundancies, the marketing industry is looking to rebuild in 2021. From the future of digital advertising without third-party cookies to improving diversity and inclusion and finding new ways to improve lead generation, marketers are facing new challenges.

CIM were delighted to partner with Raconteur on their latest report, in association with The Times. Read the full analysis, including an op-ed from CIM's marketing director Gemma Butler on p.11, using the button below.